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Technician's Assistant chat
Customer: How can I change my pw because I can’t remember it
Technician's Assistant: I'm here to help! Could you please tell me the brand and model of your computer, or the specific account or service you're trying to access?
Customer: It’s on my TV. I forgot the password ***** my Hulu and I need to know how to change it.
Technician's Assistant: Thank you for sharing that. Could you please tell me the brand and model of your TV? This will help the Computer Technician understand your setup better.
Customer: TCL TV is a Roku
Technician's Assistant: Got it! Have you tried accessing your Hulu account from any other devices, or is the issue only occurring on your TCL Roku TV?
Customer: Tried to on the phone, but I don’t remember the password
Technician's Assistant: OK. Thanks for the info. And, how would you like to connect with the Technician - phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: Phone call
Answered by Josh G in 5 mins 3 months ago
Expert
2,181 satisfied customers
Specialities include: Consumer Electronics, Home Security Systems, Home Theater-Stereo, Recorders and Players, TV
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Hello! This is **** from JustAnswer. I'm here to assist you with your question today. How can I help you?
Customer
Hi, I'm ******.
Great to meet you, ******! How are you doing today?
Customer
I'm good, thanks for asking!
That's wonderful to hear! So, I understand you need assistance with resetting your Hulu password. Is that correct?
Discover more answers
How can I change my laptop password I can’t remember! Laptop was not used for couple years!. I can’t open to windows
I can’t remember my password but trying to change it is too extensive. I’m 75 years old and would like to talk with
I can’t sign in to my Samsung account because i changed my number and its sending the verification code to the old
Customer
Yes, that's right.
Do you have access to a computer for this process?
Customer
No, I only have my phone.
No problem! You can use your phone's web browser. Please go to hulu.com, and I will guide you through the steps.
Customer
Okay, I'm on Hulu.com now.
Perfect! What do you see on the main page?
Customer
I see the Hulu logo along with ads for $10.99 Disney and Hulu, and another option for Disney, Hulu, and Mac for $16.99.
Great! It looks like you're not signed in yet. Do you see an option that says 'Sign In'?
Customer
Yes, it says 'Sign Up'.
You want to click on 'Sign In', not 'Sign Up'. It should be at the top right of the page. After that, it will prompt you for your email address and password. Let me know when you reach that screen.
Customer
Okay, what's the password?
Underneath where it says 'Log In', there’s an option that says 'Having trouble logging in?'. Click on that.
Customer
It has options to open in a new tab or a tab group.
Either option works fine. What does it say next?
Customer
It says to enter my email address, and they'll send a password reset link.
Exactly! Go ahead and enter your email address. They will send a link to reset your password.
Customer
Okay, it says the reset link is on the way. If there's a My Disney account for **** at ****, they'll send me a reset link to create a new password.
That's correct! The email will be sent to the address you provided. Make sure to check your main inbox as well as your spam folder just in case.
Customer
Alright, I see that email now.
Awesome! That's how you reset your password. Once you change it, you'll have a new password to use. Is there anything else I can assist you with today?
Customer
No, that's all. Thank you so much for your help!
You're very welcome! Enjoy the rest of your day, and take care!
Customer
You too! Bye!
Goodbye!
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Disclaimer: The customer and expert messages presented herein may have been altered or modified to enhance readability and safeguard the privacy of individuals. These modifications do not change the intent or substance of the original messages.
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Josh G
2,181
satisfied customers
Technician
Josh G
Technician
2,181 satisfied customers
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